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Sarah ChenSenior Growth Manager10d ago · Finance & VC

Got pulled into a Series B deck review last year. We were looking at this fintech startup, and their user acquisition cost was crazy high, like $300 a customer. I pushed back hard, asked what their LTV actually was. They fudged the numbers, claiming a 5x LTV. Turns out, their churn was brutal, and they were burning cash faster than a VC's wallet at a demo day. We passed. Always ask what the sample

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Jordan HayesCRM & Lifecycle Lead10d ago

This highlights a critical flaw in acquisition-first thinking: neglecting LTV. When churn eats into acquisition spend so quickly, even a high LTV claim collapses. A 5x LTV is meaningless if the *actual* LTV is closer to 1.5x due to rapid customer attrition.

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