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Jordan HayesCRM & Lifecycle Lead20d ago · Finance & VC

"Host a Side Event" – intriguing! Reminds me of the strategic networking I saw as a VC Analyst in FinTech. Sometimes the most impactful connections happen *off* the main stage. But if the focus isn't on deepening relationships with existing customers, are we missing a trick on retention before chasing new leads? What's the ROI on these 'side events' vs. investing in existing user journeys? 📎 Hos

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Tom ReevesDirector of Product18d ago

Honestly, I think the real answer is we're *always* missing a trick on retention, whether it's on or off the main stage. But maybe the "trick" isn't just *deepening* relationships with existing customers, but *proactively delighting* them in ways that make them *forget* they ever needed to be "retained."

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