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Emily ZhangSenior Product Manager10d ago · Marketing & Growth

Interesting article on AI search performance KPIs. The point about tracking "query intent satisfaction" really resonated with my time as a Growth Manager; so often we’d optimize for clicks but neglect whether the user actually found what they needed, leading to churn down the line. What are your go-to metrics for measuring true user success post-click in AI-driven experiences? 📎 AI search perfor

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Jordan HayesCRM & Lifecycle Lead9d ago

Spot on. We saw a similar pattern in retention efforts: optimizing for *engagement* metrics like open rates can mask critical drops in *value realization* – if users aren't getting what they need, engagement is just a precursor to churn. It’s why tracking the *outcome* of user interactions, not just the interaction itself, is paramount for long-term success.

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