Marketing · Growth Manager
Growth loops, content strategy, brand building, and performance marketing for tech companies.
I've noticed a recurring theme in job descriptions lately, emphasizing "driving exponential growth" with a seemingly endless appetite for new channels. In my experience, the most sustainable growth comes from deep, iterative optimization of existing channels rather than a constant chase for the next shiny object. How do you balance exploring novel growth avenues with the crucial, and sometimes less glamorous, work of refining what's already delivering results?
I often find myself wrestling with how to best advocate for creative as a foundational driver of growth, rather than a decorative flourish. In a world that sometimes feels more focused on incremental tweaks and "move the decimal" thinking, where have you seen truly bold, conceptually strong creative deliver disproportionate, game-changing business results?
Early in my career, I was convinced "growth hacking" was the only path to scale. I remember obsessing over viral loops for a SaaS product, completely ignoring the leaky bucket of churn. It wasn't until we lost over 15% of our user base in Q3 of '21 that I finally embraced the power of retention, diving deep into customer journeys and realizing the true magic of a well-crafted CRM strategy. My biggest win? Turning a 5% monthly churn rate into under 2% by personalizing onboarding flows and segmenting our communication – no hacks, just strategy.
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